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Your Comments
You Said, We Did
Complaints Procedure
Your Comments
About Your Comments
Send us your comments and we will respond. You are helping us to provide a high quality service. Submit your comments online or talk to us!
'Your Comments' is also our informal complaints procedure
; you should receive a response within 7 days. If you are not satisfied with the response you receive, or feel your complaint justifies a
formal complaint
, complete the Formal Complaints Form at:
www.leedsuniversityunion.org.uk/aboutluu/complaintsprocedure
.
You Said, We Did
What we have done in response to the comments you have submitted
.
Extended the opening hours of Essentials to 10.00pm.
Stopped the sales of bottled water, installing permanent fountains around the Union building.
Replaced all plastic bags with three ‘Green’ options: ‘The Big Paper Bag’, ‘The Big Green Bag’ and ‘Cotton on to this’ bag.
Continue to recycle all cans and plastic across the building.
Accept card payment and offer cash back in the Old Bar and Terrace.
Provided a website with up-to-date crime statistics from the West Yorkshire Police. This website is called
Knowledge
.
Read more 'You Said, We Did'
Send us your comments
When you press '
Submit
' on the online 'Your Comments' form above, your comment is sent to LUU Helpdesk who forward it on to the relevant staff member in the Union to deal with is accordingly.
What happens when you submit a comment...
Watch the journey from when a student submits a comment to it being acted on.